LLM-POWERED SOLUTION

Construction Customer Support

This solution leverages LLMs to transform customer support in the construction industry by providing personalized, efficient, and scalable support. By training LLMs on customer interaction data, project documentation, and industry best practices, this solution enables construction companies to automate responses, resolve issues faster, and improve overall customer satisfaction.

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Construction Customer Support
CONTEXT

Common Challenges & Pain

Construction companies often face challenges in providing efficient and personalized customer support due to the high volume of inquiries, the complexity of projects, and the need for specialized knowledge. Traditional customer service methods can lead to impersonal interactions, long wait times, and difficulty in resolving complex issues effectively.

  • Impersonal & Inefficient Support
  • High Support Costs & Limited Availability
  • Difficulty Handling Complex Inquiries

 

A PLATFORM STRATEGY

The Vertesia Approach

The platform integrates with existing customer service channels, such as email, chat, and messaging apps. LLMs analyze customer inquiries, identify intent, and generate personalized responses based on context and company knowledge. The platform also provides agents with real-time support and insights to handle complex inquiries.

STEP 1

Data Integration & Analysis

The platform integrates with customer service channels and knowledge bases to collect and analyze customer interaction data, project documentation, and industry best practices. LLMs process this data to understand customer intent, identify common issues, and learn from past interactions.

STEP 2

Personalized Response Generation

LLMs generate personalized responses to customer inquiries based on context, intent, and company knowledge. The platform ensures that responses are accurate, consistent, and empathetic, providing tailored solutions and relevant information.

STEP 3

Agent Support & Escalation

The platform provides agents with real-time support by suggesting relevant responses, providing access to knowledge base articles, and enabling seamless escalation of complex inquiries to human agents, ensuring efficient and effective resolution.

 

 

WHY VERTESIA

The Benefits of Construction Customer Support with Vertesia

Personalized Customer Support

LLMs can analyze customer inquiries, understand context, and provide personalized responses and solutions, enhancing customer satisfaction and creating a more empathetic support experience.

Improved Efficiency & Reduced Costs

By automating responses to common inquiries and streamlining support workflows, LLMs can free up human agents to focus on more complex issues, improving overall efficiency and reducing operational costs.

24/7 Availability & Scalability

LLMs can provide customer support 24/7, ensuring that customers can get assistance whenever they need it, regardless of time zones or agent availability.

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APPLICABLE INDUSTRIES
Construction

 

SOLUTION CATEGORY
Knowledge Querying

 

DEPARTMENTS
Customer Experience
TAKE THE NEXT STEP

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