LLM-POWERED SOLUTION

Customer Support Transformation

This solutions leverages LLMs to transform customer support by analyzing customer inquiries, understanding context, and providing accurate, personalized solutions faster and more efficiently. This empowers support teams to enhance customer satisfaction, improve first-contact resolution rates, and reduce agent workload.

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Customer Support Transformation
CONTEXT

Common Challenges & Pain

Customer support teams often struggle with inefficient knowledge search and retrieval, leading to delays in providing accurate solutions. Generic and impersonal responses fail to address individual customer needs, leading to frustration. Additionally, limited agent availability and long wait times can negatively impact customer satisfaction.

  • Inefficient Knowledge Search & Retrieval
  • Generic & Impersonal Support Interactions
  • Limited Availability & Long Wait Times

 

A PLATFORM STRATEGY

The Vertesia Approach

The platform integrates with existing customer support platforms, knowledge base systems, and communication channels. LLMs analyze customer interactions, extract key information, and provide agents with real-time support and recommendations.

STEP 1

Data Integration & Analysis

The platform ingests and processes customer interactions from various sources, including emails, chat logs, support tickets, and knowledge base articles. LLMs analyze this data to understand customer intent, context, and sentiment.

STEP 2

Intelligent Response Generation & Personalization

LLMs generate personalized responses, tailored solutions, and relevant recommendations based on customer inquiries and historical data. The platform ensures that responses are consistent with brand voice and customer service guidelines.

STEP 3

Automated Support & Self-Service Optimization

LLMs power AI-driven chatbots and virtual assistants that provide 24/7 support, answer frequently asked questions, and guide customers through troubleshooting steps. The platform continuously learns and improves its responses based on customer interactions and feedback.

 

 

WHY VERTESIA

The Benefits of Customer Support Transformation with Vertesia

Enhanced Accuracy & Efficiency

LLMs can analyze vast datasets of customer interactions, support tickets, and knowledge base articles to identify relevant information and provide accurate solutions faster than traditional keyword-based search methods, improving first-contact resolution rates and agent productivity.

Personalized Customer Support

By understanding customer intent and context from their inquiries, LLMs can provide personalized responses, tailored solutions, and relevant recommendations, enhancing customer satisfaction and creating a more engaging support experience.

Automated Support & Self-Service

LLMs can power AI-driven chatbots and virtual assistants that provide 24/7 support, answer frequently asked questions, and guide customers through troubleshooting steps, reducing the workload on human agents and enabling self-service options for common issues.

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APPLICABLE INDUSTRIES
Retail & CPG Software & SaaS Telecommunications

 

SOLUTION CATEGORY
Knowledge Querying

 

DEPARTMENTS
Customer Experience
TAKE THE NEXT STEP

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